3 easy steps for FREE return your items:
1) Write us email to [email protected] with ORDER number and items you want to return!
2) We will send you a RETURN code for OMNIVA or DPD courier
3) You send items and get money back in 5 working days!
EASY as 1-2-Guru!
If the product does not fit the Customer or does not meet his requirements, the Customer has the right to return the product within 14 days from the receipt of the product.
1GURU.EU IS NOT RESPONSIBLE FOR:
• Goods for damage caused by the customer's fault or as a result of improper care;
• For defects caused by improper use of the product;
• For natural physical wear and tear caused by the use of the product.
RETURN CONDITIONS AND PROCEDURE:
• the returned product must be in the original, tidy packaging;
• the product must not be damaged by the buyer;
• the product must not have been used, lost its original appearance (intact labels, unripped protective films, etc.);
• the returned product must be in the same configuration as it was when the Buyer received it;
FOR RETURN IS NOT APPLICABLE:
• Underware, lingerie, cosmetics, perfumes, socks,
any sex toys and games, masks, and ANY products with signs of use!